Tracking order

Thank you for shopping at Rosveig. We understand how important it is to know where your order is. Below you will find a clear, step-by-step guide to tracking your T-Shirts & Tops, Skirts, and Pants & Trousers from our store to your doorstep.

How to Track Your Order

Once your order has been shipped, you will receive an email confirmation from [email protected] containing your unique tracking number and the carrier name (e.g., USPS, DHL, FedEx, or local postal service). Please follow these steps:

  1. Locate your tracking number in the shipping confirmation email. It typically looks like a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit a reliable third-party tracking website (see recommended option below).
  3. Enter your tracking number into the search field and click "Track" or the equivalent button.
  4. Review the tracking status to see real-time updates, including the current location, estimated delivery date, and any delivery exceptions.

Recommended Third-Party Tracking Tool

For a seamless tracking experience, we recommend using 17TRACK. It supports over 700 carriers worldwide and provides detailed, easy-to-read updates.

17TRACK
Website: https://www.17track.net

How to use 17TRACK:

  • Go to the 17TRACK homepage.
  • Paste your tracking number into the search box at the top of the page.
  • Click the "Track" button (or press Enter).
  • Your package status will appear instantly, showing the latest events and estimated delivery window.

You can also download the 17TRACK mobile app (available on iOS and Android) to receive push notifications for any status changes.

What to Do If You Have Issues

If your tracking number does not work, or if you have not received a shipping confirmation within 5 business days of placing your order, please contact us directly at [email protected]. Our team will verify your order details and provide an updated tracking link or resend the confirmation email.

Note: Please allow 24–48 hours after receiving the shipping confirmation for the tracking information to appear in the system. Some carriers may take longer to update their records.

Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected at checkout. Generally:

  • Domestic orders (within the same country): 3–7 business days.
  • International orders: 7–21 business days, depending on customs clearance and local postal service.

For the most accurate estimate, always refer to the tracking information provided by your carrier.

We are here to help. If you have any questions about your order, please email [email protected] and we will respond within 24 hours.