Refund policy
At Rosveig, we strive to ensure your satisfaction with every purchase of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not entirely satisfied with your order, we offer a straightforward refund process in accordance with applicable consumer protection laws.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons
- Items damaged due to improper use or care
How to Initiate a Refund
To start the refund process, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds to your account.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs incurred.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to our support team at [email protected]. We are here to assist you.