Faq
Shipping & Delivery
What shipping methods do you offer?
We provide standard and express shipping options for all orders. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days. Shipping costs are calculated at checkout based on your location and selected method.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check your local customs policies before placing an order.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status. For any issues, contact us at [email protected].
Orders & Payments
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email [email protected] immediately with your order number and request. After this window, orders enter processing and cannot be changed.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact us at [email protected] within 48 hours of delivery, including your order number and photos of the issue. We will arrange a replacement or refund promptly.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and with original tags attached. To initiate a return, email [email protected] with your order number and reason for return.
How do I exchange an item?
For exchanges, please return the original item following our return process and place a new order for the desired size or color. This ensures faster processing. Contact [email protected] for assistance.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective or incorrect. In such cases, we will provide a prepaid return label. Refunds are processed within 5-7 business days after we receive the returned item.
Product Information
How do I find the right size?
We provide a detailed size guide on each product page. For T-shirts & Tops, Skirts, and Pants & Trousers, measurements include bust, waist, hip, and inseam. If you need further assistance, email [email protected] with your measurements.
Are your products true to size?
Our sizing is consistent with standard US and EU sizing. However, we recommend checking the specific product's size chart as some styles may have a different fit (e.g., oversized or slim fit). Customer reviews can also provide helpful insights.
What materials are used in your clothing?
We use high-quality materials including cotton, linen, polyester blends, and sustainable fabrics. Each product page lists the exact fabric composition and care instructions. For specific inquiries, contact [email protected].
Contact & Support
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days. For faster assistance, include your order number and a clear description of your issue.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased on our website and delivered via email. Gift cards are valid for 12 months from the date of purchase and can be used on any product.